Privacy Policy

一、引言

本隐私政策旨在向您阐明[翡翠古巴链独立站名称]（以下简称“本站”）在收集、使用、存储和共享用户信息方面的政策和做法。本站非常重视用户隐私，致力于为您提供安全、可靠的购物和服务环境。请您在使用本站服务前，仔细阅读并充分理解本隐私政策。

Ⅰ. Introduction

This Privacy Policy is designed to explain to you the policies and practices of [Independent Website Name of Emerald Cuba Chain] (hereina referred to as “this site”) regarding the collection, use, storage, and sharing of user information. This site places a high value on user privacy and is committed to providing with a safe and reliable shopping and service environment. Please read and fully understand this Privacy Policy before using the services of this site.

二、信息使用

（一）个人信息的使用
1. 提供服务：我们使用收集的个人信息为您提供本站的各项服务，包括但不限于商品展示、订单处理、物流配送、售后服务、客户支持等。
2. 个性化推荐：根据您的浏览历史、购买记录和个人偏好等信息，我们可能会向您推荐相关的翡翠古巴链产品或其他您可能感兴趣的商品和服务，以提升您的购物体验。
3. 营销活动：在获得您同意的前提下，我们可能会使用您的个人信息向您发送促销信息、优惠券、新品推荐等营销邮件或短信。您可以在任何时候都选择退订这些营销信息。
4. 数据分析与统计：我们对收集的个人信息进行数据分析和统计，以了解用户需求、行为模式和市场趋势，从而不断改进我们的产品和服务，优化网站运营和营销策略。

Ⅱ. Information Use

(I) Use of Personal Information
1. Provision of Services: We use the personal information collected to provide you the various services of our website, including but not limited to product display, order processing, logistics delivery, after-sales service, customer support, etc.
2. Personalizedations: Based on your browsing history, purchase records, and personal preferences, we may recommend related jade Cuban chains products or other goods and services that you may be interested in to your shopping experience.
3. Marketing Activities: With your consent, we may use your personal information to send you promotional information, coupons, new product recommendations, and other marketing emails text messages. You may choose to unsubscribe from these marketing messages at any time.
4. Data Analysis and Statistics: We conduct data analysis and statistics on the personal information collected to user needs, behavior patterns, and market trends, so as to continuously improve our products and services, and optimize website operation and marketing strategies.

（二）非个人信息的使用
1. 网站优化：通过对浏览信息和设备信息的分析，我们可以了解用户的访问习惯和偏好，进而优化网站的内容布局、页面设计、功能设置等，以提高网站的易用性和用户满意度。
2. 广告投放：我们可能会将非个人信息与第三方合作伙伴共享，用于精准广告投放。这些广告将根据您在本站的浏览行为和兴趣偏好进行定制，以提高广告的相关性和效果。但请注意，我们不会向第三方透露您的个人身份信息。

(II) Use of Non-Personal Information
1. Website Optimization: Through the analysis of browsing information and device information, we can understand the users access habits and preferences, and then optimize the website’s content layout, page design, function settings, etc., to improve the ease of use and user satisfaction of the website.
2. Advertising Delivery: We may share non-personal information with third-party partners for the purpose of targeted advertising delivery. These ads will be customized based on your browsing and interest preferences on the site to improve the relevance and effectiveness of the ads. But please note that we will not disclose your personal identity information to third parties.

三、信息共享

（一）与合作伙伴共享
1. 物流配送：为了将您购买的翡翠古巴链商品顺利送达，我们可能会将您的收货人姓名、地址、联系电话等信息共享给合作的物流公司，以便他们完成配送服务。
2. 支付处理：在处理支付环节，我们会将与支付相关的信息共享给相应的支付机构或银行，以确保交易的安全和顺利进行。
3. 数据分析与市场调研：我们可能会与专业的数据分析机构或市场调研公司合作，共享部分非个人信息（如用户行为数据、统计数据等），以便进行更深入的市场分析和研究，为我们的业务决策提供依据。但这些合作伙伴将严格遵守我们的数据保密要求，不得将信息用于其他目的。

Ⅲ. Information Sharing

(I) With Partners
1. Logistics and Delivery: In order to ensure the smooth delivery of the jade Cuban you have purchased, we may share your recipient’s name, address, and contact phone number with our partnered logistics companies to facilitate their delivery services.
2. Payment Processing: the payment process, we will share payment-related information with the corresponding payment institutions or banks to ensure the security and successful completion of the transaction.
3. Data Analysis and Research: We may collaborate with professional data analysis institutions or market research companies and share some non-personal information (such as user behavior data, statistical data, etc.) to perform-depth market analysis and research, providing a basis for our business decisions. However, these partners must strictly comply with our data confidentiality requirements and may not use the information for other purposes.

（二）法律要求与权益保护
在某些情况下，我们可能会根据法律法规的要求或政府主管部门的指令，披露您的个人信息。例如，在涉及国家安全、公共安全、司法调查等情况下，我们可能需要配合相关部门提供必要的信息。此外，如果我们认为披露您的个人信息是保护本站、其他用户或公众的合法权益所必需的，我们也可能会进行披露。

(II) Legal Requirements and Rights Protection
In certain circumstances, we may disclose your personal information as required by laws and regulations or by the instructions of government. For example, we may need to cooperate with relevant departments to provide necessary information in cases involving national security, public security, judicial investigations, etc. Additionally, if we believe thatclosing your personal information is necessary to protect the legitimate rights and interests of our site, other users, or the public, we may also disclose it.

四、用户权利

（一）访问与更正
您有权随时访问和更正您在本站提供的个人信息。您可以登录本站个人账号，在“个人资料”或相关设置页面查看和修改您的信息。如您发现信息有误或需要更新，请及时进行修改。

Ⅳ. Users’ Rights

(I) Access and Correction
You have the right to access and correct the personal information you have provided on this site at time. You can log in to your personal account on this site, go to the “Profile” or relevant settings page to view and modify your information. If you find any errors need to update the information, please make modifications in time.

（二）删除
在符合法律法规要求的情况下，您可以要求我们删除您的个人信息。例如，当您不再需要本站服务或认为我们不再需要保留您的信息时，您可以联系我们的客服团队，提出删除请求。我们将在核实您的身份后，及时删除您的相关信息，但法律法规另有规定的除外。

(II) Deletion
You may request that we delete your personal information under circumstances permitted by laws and regulations. For example, when you no longer need website services or believe that we no longer need to retain your information, you can contact our customer service team to submit a deletion request. We will delete your relevant information in a manner after verifying your identity, except as otherwise required by laws and regulations.

（三）退订营销信息
如果您不再希望接收我们发送的营销邮件或短信，您可以按照邮件或短信中的指示进行退订操作。我们将尊重您的选择，不再向您发送相关的营销信息。

(III) Unsubscribe from Marketing Information
If you no longer wish to receive marketing emails or SMS messages from us, you can unsubscribe by following the instructions in the email or SMS message. We will respect your choice and no longer send you related marketing information.

五、信息安全

 （一）安全措施
我们采取了多种物理、电子和管理方面的安全措施，以保护您在本站提供的个人信息免受未经授权的访问、使用、修改、披露或销毁。例如，我们使用加密技术对敏感信息进行传输和存储，采用防火墙、入侵检测系统等网络安全设备防止外部攻击，对内部员工进行严格的权限管理，确保只有授权人员才能访问和处理用户信息。

Ⅴ. Information Security

(I) Security Measures
We have taken various physical, electronic, and management measures to protect your personal information provided on our from unauthorized access, use, modification, disclosure, or destruction. For example, we use encryption technology to transmit and store sensitive information, adopt network security devices such as firewalls intrusion detection systems to prevent external attacks, and implement strict permission management for internal employees to ensure that only authorized personnel can access and process user information.

（二）安全事件通知
尽管我们已经采取了上述安全措施，但互联网环境并非绝对安全。如果发生任何可能影响您个人信息安全的事件，如数据泄露、黑客攻击等，我们将按照法律法规的要求，及时向您告知相关情况，并采取合理的措施降低事件对您的影响。

(II) Security Incident Notification
Notwithstanding the security measures described above, the internet environment is not absolutely secure. In the event of any incidents that may the security of your personal information, such as data breaches or hacker attacks, we will promptly notify you of the relevant situation and take reasonable measures to mitigate the impact of such incidents you, in accordance with legal and regulatory requirements.

六、配送政策

感谢您选择我们的翡翠珠宝。我们制力于为您提供安全可靠的国际配送服务。以下是我们详细的配送政策，请仔细阅读。

1. 配送范围

我们目前主要配送至以下欧美国家和地区：

· 欧洲：欧盟成员国（如德国、法国、意大利、西班牙、荷兰、比利时等）、英国、瑞士、挪威等

· 北美：美国、加拿大

2. 配送方式及时效

我们根据物品价值和客户需求，提供以下两种国际快递服务选项：

配送方式 参考时效（工作日） 特点

标准快递 7 – 14天 经济实惠，适合对时效要求不极高的订单。

优先快递 5 – 10天 速度更快，服务更优，适合高价值或急需的订单。

注意：

· 以上时效从包裹交付给快递公司开始计算，不含海关清关时间。

· 清关时间因国家而异，可能会导致配送延迟，此为不可控因素，请您知悉。

3. 邮费结构

我们的邮费由基础运费、处理费、保险和保价费构成。运费会根据您的收货地址、包裹重量和声明价值自动计算。

说明：

· 基础运费：根据包裹的实际重量和尺寸，按快递公司收费标准计算。

· 处理与包装费：为确保运输安全，我们使用高强度纸箱、泡沫、气泡膜等专业材料进行多层加固包装。此项已包含在“基础运费+处理费”中。

· 保险/保价费 ：鉴于翡翠为易碎贵重商品，所有订单将自动包含保价服务，费用为订单声明价值的1% – 1.5%。此举是为了保障您和我们的共同利益，确保在极少数出现丢失或损坏的情况下能获得赔偿。

4. 包装与保险

· 安全包装：我们将所有翡翠商品置于坚固的首饰盒中，并使用大量的气泡膜、泡沫等缓冲材料进行填充，最后放入高强度纸箱中，以最大限度减少运输过程中的风险。

· 运输保险：如上所述，所有包裹均自动包含保价服务。您可以在结算页面查看具体的保价费用。保留好您的购买凭证，如需理赔，这是证明商品价值的重要文件。

5. 关税与清关

· 关税政策：目的地国家可能会对进口商品征收关税、增值税（VAT）和进口费用。这部分税费由买家承担。

· 清关协助：我们会为您准备所需的商业发票、装箱单等通关文件，并如实申报商品品名、材质和价值，以协助清关。请您在必要时配合快递公司或海关提供信息。

6. 订单处理与跟踪

· 处理时间：订单将在您付款后的1-3个工作日内完成审核和出货处理。

· 物流跟踪：包裹发出后，系统会自动向您邮箱发送包含国际快递单号的确认邮件，您可通过快递公司官网全程跟踪包裹状态。

7. 退换货政策

· 如因运输导致商品损坏，请在签收后48小时内拍照留存证据（需包含快递面单），并立即联系我们启动理赔程序。

· 其他退换货事宜请参阅独立的《退换货政策》。

8. 联系我们

若您对配送政策或订单物流有任何疑问，请随时通过以下方式联系我们：

· 客服邮箱: jadejewels888@gmail.com

· 在线客服: 网站右下角聊天插件（工作日9:00-18:00）

重要提示：本政策中的运费和时效基于当前快递公司报价和经验估算，仅供参考。实际费用和时效可能会因快递公司费率调整、目的地海关政策变化、季节性波动（如节假日）等因素而发生变化，请以结算页面和快递公司官网信息为准。我们保留根据实际情况更新本政策的权利。

Ⅵ、Delivery Policy

Thank you for choosing our jade jewelry. We are committed to providing you with safe and reliable international delivery services. Please read the following detailed delivery policy carefully.

Contact Us
If you have any questions about the delivery policy or order logistics, please contact us at any time through the following methods:
· Customer service email: jadejewels888@gmail.com
· Online customer service: Chat plugin at the bottom right corner of the website (9:00-18:00 on working days) Important Notice: The shipping costs and delivery times in this policy are based on current quotations from courier companies and estimated based on experience. They are for reference only. The actual costs and delivery times may vary due to factors such as rate adjustments by courier companies, changes in destination customs policies, and seasonal fluctuations (such as holidays). Please refer to the settlement page and the official website of the courier company for the most accurate information. We reserve the right to update this policy based on actual circumstances.

Delivery Range
We currently mainly deliver to the following European and North American countries and regions:
· Europe: EU member states (such as Germany, France, Italy, Spain, the Netherlands, Belgium, etc.), the United Kingdom, Switzerland, Norway, etc.
· North America: the United States, Canada

Delivery Methods and Timeframes
We offer the following two international express delivery options based on the value of the items and your needs:
Delivery Method Reference Timeframe (Working Days) Features
Standard Express 7 – 14 days Economical and suitable for orders with less strict time requirements.
Priority Express 5 – 10 days Faster and with better service, suitable for high-value or urgent orders.
Note:
· The above timeframes are calculated from the time the package is handed over to the courier company and do not include customs clearance time.
· Customs clearance time varies by country and may cause delays. This is an uncontrollable factor. Please be informed.

Shipping Fee Structure
Our shipping fees consist of basic shipping fees, handling fees, insurance, and valuation fees. The shipping fee will be automatically calculated based on your delivery address, package weight, and declared value.
Explanation:
· Basic shipping fee: Calculated based on the actual weight and size of the package according to the courier company’s charging standards.
· Handling and packaging fee: To ensure transportation safety, we use high-strength boxes, foam, bubble wrap, and other professional materials for multi-layer reinforced packaging. This is included in the “basic shipping fee + handling fee”.
· Insurance/valuation fee: As jade is a fragile and valuable commodity, all orders will automatically include valuation service, with a fee of 1% – 1.5% of the declared value of the order. This is to protect the interests of both you and us and ensure compensation in the rare event of loss or damage.

Packaging and Insurance
· Safe packaging: All jade items are placed in sturdy jewelry boxes and filled with a large amount of bubble wrap, foam, and other cushioning materials, and then placed in high-strength boxes to minimize risks during transportation.
· Transportation insurance: As mentioned above, all packages automatically include valuation service. You can view the specific valuation fee on the checkout page. Keep your purchase voucher as it is an important document for claiming compensation if necessary.

Duties and Customs Clearance
· Duty policy: The destination country may impose duties, value-added tax (VAT), and import fees on imported goods. These fees are borne by the buyer.
· Customs clearance assistance: We will prepare the necessary commercial invoices, packing lists, and other customs clearance documents for you and truthfully declare the name, material, and value of the goods to assist with customs clearance. Please cooperate with the courier company or customs to provide information when necessary.

Order Processing and Tracking
· Processing time: Orders will be reviewed and dispatched within 1-3 working days after payment.
· Logistics tracking: After the package is dispatched, a confirmation email containing the international express tracking number will be automatically sent to your email. You can track the package status throughout the journey on the courier company’s official website.

Return and Exchange Policy
· If the goods are damaged during transportation, please take photos as evidence (including the courier waybill) within 48 hours after signing for the package and contact us immediately to start the claim process.
· For other return and exchange matters, please refer to the separate “Return and Exchange Policy”.

七、退货与退款政策

感谢您选购我们的精美翡翠商品。我们致力于为您提供卓越的品质和购物体验。如果您对商品不满意，请参阅以下政策。

1. 详细的政策条款

1.1 谁能退货？

本政策适用于从我们官方网站购买商品的所有消费者，主要配送区域为欧美国家。请您知悉，不同国家的本地消费者法律是本政策的基础。

1.2 退货时限

· 标准商品：您有权在收到商品后的14（十四）天内取消订单并申请退货。

· 例外情况（不可退货的商品）：

· 定制商品：根据您的特别要求定制的商品（例如特定尺寸打磨、个性化刻字等）。

· 特价清仓商品：明确标注为“Final Sale”或“清仓特价”的商品。

 · 损坏的商品：由于非我方原因（如客户佩戴不当、意外损坏）造成的损坏商品。

1.3 退货条件

为了成功办理退货，商品必须满足以下所有条件：

· 未被佩戴：翡翠商品未有佩戴痕迹、无划痕、无破损。

· 原状退回：所有原始标签、证书（如GIA、NGTC等鉴定证书）、防盗标签等必须完好无损并一同退回。

· 原包装：商品必须放回其原始的首饰盒中，并且首饰盒状态良好。

· 购买凭证：请提供原始订单号或购买收据。

重要提示：我们的团队在收到退货后会进行严格检查。如果商品显示出佩戴痕迹、损坏或缺少任何原始组件，我们将有权拒绝退款，并将商品寄回给您，且往返运费需由您承担。

1.4 退货流程（三步走）

1. 第一步：联系客服

   · 请勿直接寄回商品！请首先通过邮件 jadejewels888@gmail.com 或网站在线客服联系我们，告知您的订单号及退货原因。

   · 我们的客服团队会为您提供退货授权码（RMA Number） 和具体的退货地址。没有RMA号的包裹将被拒收。

2. 第二步：安全寄回

   · 请使用带有追踪信息和保险的快递服务（如DHL, FedEx, UPS）将商品寄回我们提供的地址。

   · 强烈建议：为确保高价值翡翠在运输途中的绝对安全，请使用您收货时的原包装进行多层加固，并购买足额运输保险。

   · 请将RMA号清晰标注在快递面单上。

3. 第三步：收货与检查

   · 我们收到包裹后，会进行仔细检查，并将通过邮件通知您检查结果。

   · 检查通过后，我们将立即启动退款流程。

1.5 退款政策

· 退款方式：款项将退还至您购物时使用的原始支付方式。

· 处理时间：一旦退货检查通过，我们将在5-10个工作日内处理退款。请注意，款项显示在您的账户上的时间取决于您的发卡银行或支付平台的处理速度。

· 退款金额：退还的金额是您为商品支付的金额。原始运费和退货产生的运费不予退还（除非是因我们的错误或质量问题导致的退货）。

1.6 瑕疵或错误商品

如果您收到的商品在送达时已有损坏，或与我们描述有重大不符，或我们发错了商品，请立即（在签收后48小时内）联系我们。我们将对此深感抱歉，并全额承担退货运费，为您免费更换商品或提供全额退款。

1.7 联系方式

如果您对退货退款政策有任何疑问，或需要发起退货申请，请通过以下方式联系我们：

· 客服邮箱: jadejewels888@gmail.com

政策更新说明：我们保留随时更新本政策的权利。政策的更改将适用于此后发布的所有新订单

Ⅶ、Return and Refund Policy

Thank you for choosing our exquisite jadeite products. We are committed to providing you with superior quality and a pleasant shopping experience. If you are not satisfied with your purchase, please refer to the following policy.

Step 3: Receipt and Inspection
· After we receive the package, we will conduct a thorough inspection and notify you of the inspection results via email.
· Once the inspection is passed, we will immediately initiate the refund process.
1.5 Refund Policy
· Refund Method: The refund will be made to the original payment method used for the purchase.
· Processing Time: Once the return inspection is passed, we will process the refund within 5-10 working days. Please note that the time it takes for the refund to appear in your account depends on the processing speed of your bank or payment platform.
· Refund Amount: The refunded amount is the amount you paid for the item. The original shipping cost and the return shipping cost will not be refunded (unless the return is due to our error or quality issue).
1.6 Defective or Incorrect Items
If the item you receive is damaged upon delivery, or significantly differs from our description, or we sent you the wrong item, please contact us immediately (within 48 hours of signing for the package). We will be very sorry and fully cover the return shipping cost, offer you a free replacement or provide a full refund.
1.7 Contact Information
If you have any questions about the return and refund policy or need to initiate a return request, please contact us through the following methods:
· Customer Service Email: jadejewels888@gmail.com
Policy Update Notice: We reserve the right to update this policy at any time. Changes to the policy will apply to all new orders placed after the update.

Detailed Policy Terms
1.1 Who Can Return?
This policy applies to all consumers who purchase goods from our official website, with the main delivery areas being Europe and America. Please be aware that the local consumer laws of different countries form the basis of this policy.
1.2 Return Time Limit
· Standard Products: You have the right to cancel your order and apply for a return within 14 (fourteen) days of receiving the product.
· Exceptions (Non-returnable Products):
· Customized Products: Products customized according to your specific requirements (such as specific size polishing, personalized engraving, etc.).
· Clearance Products: Products clearly marked as “Final Sale” or “Clearance Sale”.
· Damaged Products: Products damaged due to reasons not attributable to us (such as improper wearing by the customer, accidental damage).
1.3 Return Conditions
To successfully process a return, the product must meet all of the following conditions:
· Unworn: The jade item has no signs of wear, no scratches, and no damage.
· Return in Original Condition: All original tags, certificates (such as GIA, NGTC, etc. appraisal certificates), anti-theft tags, etc. must be intact and returned together.
· Original Packaging: The item must be placed back in its original jewelry box, and the jewelry box must be in good condition.
· Purchase Proof: Please provide the original order number or purchase receipt.
Important Note: Our team will conduct a strict inspection upon receiving the returned item. If the item shows signs of wear, damage, or is missing any original components, we reserve the right to refuse the refund and return the item to you, with the round-trip shipping costs borne by you.
1.4 Return Process (Three Steps)

Step 1: Contact Customer Service
· Do not send the item back directly! Please first contact us via email at jadejewels888@gmail.com or through the online customer service on our website, providing your order number and the reason for the return.
· Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and the specific return address. Packages without an RMA number will be refused.

Step 2: Safe Return
· Please use a courier service with tracking information and insurance (such as DHL, FedEx, UPS) to send the item back to the address provided.
· Strongly recommended: To ensure the absolute safety of high-value jade during transportation, please use the original packaging you received for multiple layers of reinforcement and purchase adequate transportation insurance.
· Please clearly mark the RMA number on the courier waybill.

八、隐私政策的更新

我们可能会不时地更新本隐私政策，以适应法律法规的变化、业务的发展和技术的更新。当我们对隐私政策进行重大修改时，会在本站显著位置发布通知，告知您相关政策的变化。建议您定期查看本隐私政策，以了解我们最新的隐私保护措施和政策。如果您在本隐私政策更新后继续使用本站服务，即表示您同意接受更新后的隐私政策。

Ⅷ. 隐私政策更新

We may update this Privacy Policy from time to time to adapt to changes in laws and regulations, business development, and updates. When we make significant modifications to the Privacy Policy, we will post a notice on a conspicuous place of our website informing you of the changes in the relevant policies. recommend that you regularly review this Privacy Policy to understand our latest privacy protection measures and policies. If you continue to use our website services after this Privacy Policy has been updated, it means you agree to accept the updated Privacy Policy.

九、联系我们

如果您对本隐私政策有任何疑问或意见，或者您在使用本站过程中遇到任何关于隐私的问题，请随时与我们联系。您可以通过以下方式联系我们：

Ⅸ. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you encounter any privacy issues in the course of using our website, feel free to contact us. You can reach us by any of the following means:

最后，感谢您对[jade jewels]的信任和支持。我们将始终致力于保护您的隐私，为您提供优质、安全的购物和服务体验

Finally, thank you for your trust and support in [jade jewels]. are committed to protecting your privacy and providing you with a high-quality, safe shopping and service experience.